Phone Orders
We are more then happy to process your order over the phone however for security reasons in terms of payment as well as order and address confirmation, placing your order online through the website is preferable.
Free Shipping Signature
When selecting our standard shipping method you may be required to collect your goods from the allocated collection depot assigned the courier, please note the method used to deliver your goods will depend on their size. If are unwilling or unable to collect your order from the depot it may incur a re-delivery fee.
Free & Flat Rate Shipping
Unfortunately we are unable to offer free shipping to all postcodes within Australia, so to avoid disappointment we have added a flat rate option.
- QLD FREE Shipping on orders over $100*
- NSW FREE Shipping on orders over $100*
- ACT FREE Shipping on orders over $100*
- VIC FREE Shipping on orders over $100*
- SA Flat Rate of $35 for orders over $100*
- WA Flat Rate of $35 for orders over $100*
- NT Flat Rate of $35 for orders over $100*
- TAS Flat Rate of $35 for orders of $100*
* If the shipping location or size of your order renders it unviable to send we reserve the right to request additional freight, or cancel the sale if a solution can not be found.
* We are commited to delivering your order at the lowest possible cost to you. If you have any questions please contact us at trade@lightingss.com.au
Delivery Times
We will process your order within 3 Business Days, however if your order is placed after 12:00pm AEST your order will begin processing the following business day. If there are any issues filling your order e.g. items need to be ordered in, or items have been discontinued, we will email you within this period to let you know.
Please note: some items on our website require extra time to assemble and/or organise from various warehouses. Your order will start making its way to you via your prefered shipping method once this period has passed.
Once your order has been shipped, you will be notified via email. Delivery times are indicated below and vary depending on the delivery service selected. Should your order not arrive in this time frame please feel free to email our trade sales team on trade@lightingss.com.au or call 07 55 617 400 (Mon-Fri, 9.00am-5.00pm AEST).
For your convenience, Lighting Superstore offers three delivery options:
1) Local Delivery
* Please note time frames are estimated and extended time frames may apply in peek seasons.
* 1-2 days pending stock is available in store
* Goods will require signature on delivery
2) Courier
* Please note time frames are estimated and extended time frames may apply in peek seasons.
* Time frames include processing times
* Goods will require signature on delivery
3) Pickup
You will be notified via email when your goods are ready for collection
Pickups can be collected from either our Helensvale or Tweed Heads stores:
Helensvale: Shop 25 Homeworld, 502 Hope Island Rd, Helensvale QLD 4212
Tweed Heads: 1/23-25 Corporation Circuit, Tweed Heads South NSW 2486
Lost Goods
The online team at Lighting Superstore will do their best to recover any lost items however should Australia Post or the Nominated Courier note that your items have been delivered we will be unable to offer any further assistance.
PO Boxes
In some cases orders cannot be delivered to post office boxes or postal lockers, if this is the case you will be contacted within 24 hours of placing your order to arrange an alternative delivery address.
Remote deliveries
If you live in a remote location, under certain circumstances the courier company may deliver to a recognised collection point or depot in the nearest main town. Many of our remote customers prefer this option to having the order delivered to their door - if so, please leave us a note in the comments of your order with specific delivery instructions.
International deliveries
Some items are unable to be shipped internationally and extended shipping times can occur. Please contact us for further information if you require and item to be shipped internationally.
Please note we are unable to replace any lost of damaged goods when shipping internationally. Any taxes incurred upon entry to destination is the responsibility of the customer.
For Shipping of Refunds or Exchanges please click here